The power of Chatbot in financial market
In the current scnerio in which people use more and more the mobile to solve problems and eliminate financial pendencies such as: bill payment, transfers, statement inquiries, credit increase, insurance contracting, claim notification, among others. It is important for companies to be certain that they are able to assist consumers 24/7, responding to any request or doubts that their external public might have.
Call centers is an old fashion solution for it. Trends are increasingly pointing it out to another type of attendance, like chatbot conversational resource. With Chatbot, companies can meet customers demands in a fast, assertive and optimized way.
What is Chatbot
Chatbot is an automotized communication software. Through data base, inputs and programmation they can interact with Whatsapp, Messenger, SMS, email and Telegram users.
In financial field, Chatbots can be developed for different purposes, including:
- Informational: answers questions and meets users needs.
- Transactional: confirmation of financial transactions such as payments, purchases and invoices, among others.
- Full time service and independent of human availability
- Adequacy to your company’s service processes
- Agility in response time to users
- Closing deals and contracts
- Lower support cost. Reducing the time and cost in relation to service in call centers.
- Personalization of communication from different channels: Whatsapp, Messenger, SMS, E-mail, Telegram, among others.
- Company-Client proximity
- Advanced responses
Totaldocs system integration
Totaldocs is a set of resources aimed to manage and integrate both digital and printed communication of companies. Through Totaldocs you can make the service performed by Chatbot more completable and versatile, check out some of the possibilities:
- Digital signature to accompany documents
- Complement and personalization of the service through the multichannel resource such as: email, social network, whatsapp, sms and print.
- Sending duplicate documents
- Composition and/or sending of documents for closing deals
- Protocol of sending, delivering and reading messages
Get in touch to know more
Our team is ready to respond to your requests or doubts.
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